Built in 48 hours. A pre-session content tool for behavioral health clinicians who'd been preparing group therapy from scratch every week.
Adoption strategy & onboarding systems for Dropbox Dash — embedding an AI knowledge product inside a 17-year-old workspace.
Compliance-driven transformation of Support — scaling a fragmented experience into a 24/7 system serving 57M users.
Redesigned money movement for 50M MAU. Turned failed transactions into successful ones — $412M annualized inflows.
Cross-platform 2FA adoption initiative. ~$250M reduction in fraud loss, 32% reduction in ATO cases.
Foundational research and product strategy for Mailchimp's 0→1 commerce platform.
