Design with care

Calm, clear, high-judgment product design

I'm a senior design leader and hands-on IC with 16 years of turning complex systems into things that feel deceptively simple.

01. Selected Work

2020 – 2026

01WaypointIndependent'26→
Built in 48 hours. A pre-session content tool for behavioral health clinicians who'd been preparing group therapy from scratch every week.
AIHealthcare0→1
02Dropbox · BridgeStaff Designer'24–'26→
Adoption strategy & onboarding systems for Dropbox Dash — embedding an AI knowledge product inside a 17-year-old workspace.
GrowthAIOnboarding
03Cash App · SupportDesign Manager'24→
Compliance-driven transformation of Support — scaling a fragmented experience into a 24/7 system serving 57M users.
ManagementFintechCompliance
04Cash App · TransfersStaff Designer'22→
Redesigned money movement for 50M MAU. Turned failed transactions into successful ones — $412M annualized inflows.
ICFintechGrowth
05Square · Account SecurityStaff Designer'20–'21→
Cross-platform 2FA adoption initiative. ~$250M reduction in fraud loss, 32% reduction in ATO cases.
ICFintechSecurity
06Mailchimp · StoresSr UX Strategist'20→
Foundational research and product strategy for Mailchimp's 0→1 commerce platform.
ResearchEcommerce0→1

02. How I work

Some working principles

P/01

Design shapes trust, behaviors, and systems - we have a responsibility to try hard, and get it right.

P/02

Great design at scale comes from frameworks, principles, and foresight

P/03

Communicating and designing mindfully shows integrity, humility, and compassion

03. Writing

Now · May 2026

Wrapping a short sabbatical. Building Waypoint in the open. Selectively chatting with thoughtful, energetic teams about what's next.

Denver, CO
MST
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